Open Table
We have developed a complete online food ordering platform that allows customers to browse the restaurant menu, place orders, make secure payments, and track their orders through both a web application and mobile applications (Android & iOS). The system should also provide restaurant staff with an administration panel to manage menu items, orders, customers, promotions, and reports.
This system consists of Customer web application, customer mobile application (Android iOS), restaurant admin dashboard, kitchen management panel.
Functional Requirements
Customer Registration & Login
- Email registration
- Mobile number registration with OTP
- Social login (Google & Apple)
- Forgot password
- User profile management
- Saved delivery addresses
- Order history
Restaurant Information
- Restaurant profile
- Opening hours
- Delivery areas
- Contact information
- About restaurant
- Location on Google Maps
- Delivery fee information
Menu Management
- Menu categories
- Food items
- Item descriptions
- Multiple images
- Prices
- Discounts
- Add-ons
- Extra toppings
- Item customization
- Popular items/ Offer setting
Search & Filtering
- Search menu
- Search categories
- Filter by
- Vegetarian
- Non-vegetarian
- Vegan
- Spicy
- Price
Shopping Cart
- Add item
- Remove item
- Update quantity
- Add special instructions
- Promo code & Auto discount
- Delivery fee calculation
- Tax calculation
- Service charge
- Total calculation
Checkout
Customer should be able to:
- Select delivery
- Pickup option
- Schedule order
- Select auto entry address
- Apply coupon
- Select payment method(cash, card at r & Online)
- Confirm order
Payment Gateway
Support:
- Credit Card
- Debit Card
- Apple Pay
- Google Pay
- Stripe or others
- Cash on Delivery
Order Management
Customer can:
- Place order
- Cancel order (before preparation)
- View order status
- Receive notifications
Order status:
- Pending
- Confirmed
- Preparing
- Ready
- Out for Delivery
- Delivered
- Cancelled
Notifications
- Push notifications
- Email notifications
- SMS notifications (optional)
Notification for:
- Order confirmation
- Payment confirmation
- Order preparation
- Delivery completed
- Promotional offers
Live Order Tracking
- Real-time order status
- Estimated delivery time
- Push notifications
Restaurant Admin Dashboard
Admin should be able to manage:
Dashboard
- Sales overview
- Today's orders
- Monthly revenue
- Active customers
- Popular items
- Analytics
Menu Management
- Categories
- Food items
- Pricing
- Inventory status
- Images
- Add-ons
- Availability schedule
Order Management
- View incoming orders
- Accept/Reject orders
- Update order status
- Print kitchen tickets
- Manage refunds
Customer Management
- Customer List
- Customer Profile
- Loyalty Points
- Order History
- Block users if necessary
Promotions
- Coupon Codes
- Discounts
- Special Offers
- Free delivery campaigns
- Happy hour pricing
Reports
Generate reports and download excel file for:
- Daily sales
- Weekly sales
- Monthly sales
- Best-selling items
- Customer activity
- Payment reports
- Tax reports
Export:
- Excel
- CSV
Kitchen Display System
Kitchen staff should be able to:
- View new orders
- Accept orders
- Mark as preparing
- Mark as ready
- Print kitchen receipts
- Filter by order priority
Web Application
Responsive design for:
- Desktop
- Tablet
- Mobile Browser
Supported browser:
- Chrome
- Safari
- Firefox
- Edge
Mobile Application
Platforms:
* App for Order receive and manage and setting printer through the network Wi-Fi or Bluetooth
* App for restaurant app for customer who can order from mobile app
- Android
- iOS
Features:
- Full customer functionality
- Full customer functionality
- Secure login
- Payment integration
- Live tracking
- QR code support (Optional)
Non-Functional Requirements
- Responsive UI
- High performance
- Secure authentication
- PCI-compliant payment integration
- Data encryption
- Daily backups
- Audit logs
- Error logging
- Scalable architecture
- API documentation
- Clean code following coding standards
- Unit and integration testing
Security Requirements
Responsive design for:
- HTTPS enforced
- Password hashing
- JWT authentication
- Role permissions
- SQL injection protection
- XSS protection
- CSRF protection
- Rate limiting
- Secure file uploads
- Input validation
Third-Party Integrations
- Google Maps
- Firebase Cloud Messaging
- Stripe
- PayPal
- SMS gateway
- Email service
- Google Analytics
Deliverables
The technical team must provide:
- Customer Web Application
- Android Application
- iOS Application
- Restaurant Admin Dashboard
- Kitchen Management Panel
- REST API Documentation
- Database Schema
- Source Code Repository
- Deployment Scripts
- Test Cases
- User Manual
- Admin Manual
Quality Assurance
Before production deployment, the following must be completed:
- Unit Testing
- Integration Testing
- User Acceptance Testing (UAT)
- Performance Testing
- Security Testing
- Bug Fixing
- Production Deployment
- Post-launch Support
